Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Goods will be accepted for return and replaced if one of the following occurs:
- Incorrect Order Supply
- Faulty or Expired, (if any)
- Damaged in Transit, (if it’s through Seller carrier)
In such scenarios, the seller should be notified through email within 24-48 hours of the products delivered.
In such instances, the Supplier must be notified by the Purchaser within 48 hours after receiving the goods. The Supplier will organize for the goods to be picked by its nominated carrier. If the Purchaser returns the goods by its own carrier, then the Supplier will not be held liable for the freight costs.
Goods ordered incorrectly by the Customer may be accepted back for credit but only at the discretion of the Supplier. If approved by the Supplier, the cost of returning the goods will be at the purchaser's expense and a restocking fee may apply.
All goods being returned for credit or replacement must be accompanied by a copy of the original invoice and a duly authorized numbered “Return Authority” form issued by the Supplier.
GOODS WILL NOT BE ACCEPTED FOR RETURN IF THE FOLLOWING OCCURS:
- The manufacturers packing is not in its original condition.
- The goods have expired
- The item/s have been specially ordered or manufactured expressly for the Purchaser.
- The Company reserves the right to dispose of, without recourse, any goods returned without authorization.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes
Contact US for more information about our return and refund practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
[Re: Privacy Compliance Officer]
Unit 8/40 Leighton Place, Hornsby NSW 2077, Australia